30-Day Refund Policy
Last updated: August 20, 2026
We want customers to have a fair opportunity to determine whether SchemaGrove Pro fits their workflow.
You may request a refund within 30 calendar days after the payment date for an initial SchemaGrove Pro subscription purchase, an annual renewal payment, or an additional charge caused by a paid plan upgrade. You do not need to provide a technical reason, although feedback may help improve the product. This policy does not limit any right provided by applicable law.
Email support@schemagrove.com from the address associated with the order. Include the order number, account email, payment date, and whether you want the subscription cancelled or believe a charge was unauthorized or duplicated. Do not send card details. We may verify account ownership.
A refunded plan-switch charge may require returning the subscription to its previous plan and site allowance. If that cannot be done safely, we will explain the available options before completing the refund.
Payments older than 30 calendar days are ordinarily non-refundable except where required by law, caused by duplicate or unauthorized billing, or approved by us in writing. Cancelling a subscription is not the same as requesting a refund. Cancellation without a refund normally leaves access active through the paid period.
Failure to use the software, forgetting to cancel before renewal, incompatibility with an undisclosed or unsupported third-party product, or absence of a particular search result does not extend the 30-day period.
The first-year offer may be used once per customer across the SchemaGrove Pro plan family. A refund, cancellation, resubscription, or plan switch does not create eligibility for another introductory discount.
We may reject repetitive or fraudulent purchase-and-refund activity intended to obtain ongoing access to protected downloads, updates, support, or connected services without payment. This does not affect a first good-faith request or rights required by law.
Approved refunds return to the original payment method. The time for the credit to appear is controlled by Square, the card network, and your financial institution.
Email support@schemagrove.com or visit My Account.